Software for plumbers — callouts, installs and quotes that customers understand
Boiler swap quote sent as “£1,800 labour + materials”. Customer thinks that includes flushing, controls and making good. You think it is swap only. That argument is a plumbing quote problem — not a personality problem. Pro Quoter lets you line-item parts, labour, access and making good, chase the yes fast, and invoice from the same job. Built by a tradesman. Simple, fast, useful.
Plumbing quotes go wrong when scope is vague
Callout minimum forgotten. Cylinder delivery not included. First fix vs second fix blurred. Customer buys wrong tap — your hour on the phone is free.
Example: bathroom install — quote says “install customer supplies”. No mention of isolation, testing, making good or disposal. You look expensive; they look surprised at invoice time.
- Parts list in your head, not on the PDF
- Emergency callouts quoted from memory in the van
- Follow-ups lost between jobs
- Cash jobs with no record when busy
Plumber workflow: enquiry to paid
- 1
Log the job
Customer, address, access, what they described — before you forget the detail.
- 2
Quote clearly
Labour hours, parts allowance, making good, disposal — line by line.
- 3
Quick send
PDF or link — often same day for callouts and installs.
- 4
Book and do
Job on diary with scope your mate can read.
- 5
Invoice
Actual parts and time reflected — deposit and balance if you stage.
What plumbers actually use
Voice notes to quote
Talk the job in the van — tidy wording before send if you want help.
Repeat customer history
See past jobs at the same house — less “what did we fit last time?”
Follow-ups that land
Chase quotes without sounding like a call centre.
Mobile in cupboards and lofts
Phone-first — not software that only works at a desk.
Clear quotes for installs and callouts
FAQ
- Good for heating engineers as well as plumbers?
- Yes — boiler swaps, cylinders, radiators, controls. Structure quotes so customers see what is in and what is extra.
- Can I quote hourly callout rates?
- Yes — minimum callout, hourly rate thereafter, parts at cost or markup. Save rates in your Price Book for speed.
- How fast can I quote from site?
- Many plumbers measure nothing on a boiler swap — pick template lines, adjust, send before the next job. Speed is the point.
- Does it handle VAT on materials?
- You control line items and totals. If you are VAT registered, set up outputs to match how you invoice — keep your accountant in the loop.